01 — Collection
Where shall we collect you?
What the price covers
- 60 min
free waiting after you land, on every airport collection.
- Fixed
at the price you are quoted. Drop-off charges, parking and tolls are inside it.
- 24 hrs
before collection, cancel or move the journey at no cost.
- In full
refunded if we ever cancel on you, however late the notice.
Before you book
What if my flight is early or delayed?
Give us the flight number when you book. It is checked before the car sets off, so an early or late landing is allowed for, and the sixty free minutes run from when you actually land rather than from the time on the booking.
How will I find my chauffeur?
At an airport, inside the arrivals hall with a board bearing your name. At a private terminal, at the handling agent’s desk. Anywhere else, at the address you gave us. Once your chauffeur is allocated we email you their name and the car.
Is the price really fixed?
Yes. You see the total, and what makes it up, before you pay. The airport’s own drop-off charge, parking, tolls and fuel are inside it. Nothing is added afterwards unless you ask for more on the day.
Is paying online safe?
Payment is taken on Stripe’s own secure page, so your card details never reach us. A written confirmation follows by email as soon as the booking is made.
What if I need to cancel or change it?
More than 24 hours before collection, cancelling or moving the journey costs nothing and the whole price is refunded. Email info@oxfordchauffeurs.uk with your booking reference. If we ever cancel, you get every penny back.
Can I have an invoice for my company?
Yes. Tick the company box when you book and the journey is confirmed and invoiced by email to the company, with the price set out line by line.
Do you only do airports?
No. Airport work is most of it, but the same cars go to meetings, stations, weddings, restaurants and racedays, and can be taken by the hour with the chauffeur waiting between calls.